Terms and Conditions for accomodations

Hotel Quellenhof, Grainau

„Terms and Conditions for accomodations“ AGB

As per usual in business, a room reservation is not possible without legal guidelines.
A room rental between a customer and a hotel which has aknowlegded it establishes a contact relationship, the lodging agreement. Like all contracts, the accommodation contract can be ended by both parties. The following rights and obligations arise specifically by the lodging agreement.

  1. The lodging agreement is concluded as soon as the room ordered and the pledge in writing (paper, @ -mail or fax) or orally was confirmed by the hotel.
  2. The conclusion of the accommodation contract obliges the contractor to fulfill the contract, regardless of the duration until the contract is finished.
  3. The hotel is committed to pay a compensation to the guest in case of non-provision of the room, unless it was a cancellation by the hotel from “good cause”. Any cancellations by the guest must be made in writing, but is does not release the guest from the payment of the agreed price. The following table clarifies the amunt of compensation paid by the guest for rooms as well as for events he / she has agreed to.
    Cancellation of individual bookings and group bookings or arrangements:
    up to 30 days prior free of charge
    7 to 14 days prior 50 % of the agreed fee
    2 to 7 days prior 70 % of the agreed fee
    0 t 2 days prior 80 % of the agreed fee
    No Show 100 % of the agreed fee
  4. In case of a No Show without a cancellation request, we will charge 100% of the agreed price for the booked travel period. A reimbursement or reduction for agreed upon but undrawn services is hereby excluded.
  5. The hotel is kept in good faith to offer undrawn rooms otherwise in order to avoid losses. Until we manage to re-rent the room the guest has to pay for the duration of the agreement as calculated under paragraph 3.
  6. Reserved rooms are available to the guest starting at 4.00 p.m. on the agreed arrival date available. On departure, the rooms must be vacated until 11.00 a.m..
  7. Local tax of the municipality Grainau, (tax) is calculated according to valid tariff community.
  8. Upon the publication of the present Conditions, all previous price lists and special offers as well as old Terms and Conditions are invalid.